The minimum order amount is €20.
The minimum order amount is €20.
1.1. These Terms and Conditions (hereinafter the “Terms”) regulate the relationship between eTespi OÜ, registration code 17507890, address Tähesaju tee 23, Lasnamäe linnaosa, 13917 Tallinn, Harju maakond (hereinafter the “Seller”) and the user of the online store located at etespi.ee (hereinafter the “User” or “Buyer”; the online store hereinafter the “Site” or “Online Store”).
1.2. These Terms are drafted in accordance with the legislation of the Republic of Estonia, including:
– Law of Obligations Act (VÕS);
– Consumer Protection Act;
– Accounting Act;
– Electronic Communications Act;
– General Data Protection Regulation (GDPR);
– EU e-Commerce Directive 2000/31/EC.
1.3. By using the Site, the User confirms that they have read and agree to these Terms.
Seller: eTespi OÜ
Registration code: 17507890
Address: Tähesaju tee 23, Lasnamäe district, 13917 Tallinn, Harju county
Phone: +(372) 53417159
Email: info@etespi.ee
3.1. The User undertakes to use the Site in accordance with the laws of Estonia and these Terms.
3.2. The User is prohibited from:
– interfering with the operation of the Site or disrupting its functionality;
– attempting to gain unauthorised access to systems or data;
– using the content of the Site without the Seller’s permission;
– providing false, incomplete or misleading information.
3.3. The content of the Site (texts, design, images, logos, etc.) is protected by copyright and related rights and belongs to the Seller or its partners.
4.1. All prices in the Online Store are displayed in euros (€) and include VAT.
4.2. The Seller has the right to unilaterally change prices and sales conditions. Such changes do not apply to orders that have already been paid.
4.3. Online bank payments in the webshop are processed through the payment intermediary Maksekeskus AS. Maksekeskus AS processes payments securely and ensures payment forwarding in accordance with applicable requirements. Maksekeskus terms can be found at: https://makecommerce.net/ee/tingimused/
4.4. The Seller does not process or store the Buyer’s card data; such data is processed by secure payment service providers in compliance with their terms and standards (including PCI-DSS).
5.1. To place an order, the Buyer selects the desired product, adds it to the shopping cart, fills in the required information, and confirms the order.
5.2. An order may be placed in the online store if the total value of the goods is at least €20. Delivery charges are not included in the minimum order amount.
5.3. The contract of sale between the Buyer and the Seller is deemed concluded under VÕS § 208 when:
– the Buyer has submitted the order via the Site; and
– the Seller has received confirmation of payment.
5.4. The Seller has the right to refuse or cancel an order if:
– the product is out of stock;
– the Site displayed an incorrect price or other significant error;
– the Buyer’s information is incomplete or inaccurate;
– any other grounds arise as provided by law.
In such cases, the amount paid will be refunded to the Buyer.
6.1. Delivery is carried out according to the delivery method selected by the buyer when placing the order: either self-pickup or via Venipak courier service.
6.2. The delivery time depends on the collection/delivery method selected by the buyer. If the buyer chooses Venipak courier service, delivery usually takes place within 3–5 business days. If the buyer chooses self-pickup, the order is usually ready for collection within 1–2 business days.
6.3. The Seller will make reasonable efforts to comply with the indicated delivery times, but is not liable for delays caused by transport companies or circumstances beyond the Seller’s control.
6.4. According to VÕS § 226, the risk of accidental loss or damage to the goods transfers to the Buyer only at the moment when the Buyer actually receives the goods (e.g. from a parcel machine or a courier).
7.1. If the Buyer is a consumer (a natural person purchasing goods outside business activities), they have the right to withdraw from the sales contract within 14 days from receiving the goods.
7.2. To exercise the right of withdrawal, the Buyer must:
– send a written notice to the Seller at info@etespi.ee, or use the form provided on the Site (if available);
– return the goods within 14 days from sending the withdrawal notice.
7.3. Returned goods must be:
– unused;
– in the original packaging (to a reasonable extent);
– undamaged and without unnecessary signs of wear.
7.4. The direct cost of returning the goods shall be borne by the Buyer, unless the goods were defective or unless otherwise required by law (VÕS § 194).
7.5. The Seller will refund the purchase amount (including the cost of standard delivery, if paid) within 14 days from receipt of the withdrawal notice. The Seller may withhold the refund until the goods have been returned or until the Buyer provides proof of return.
7.6. The right of withdrawal does not apply to, among others:
– goods made to the Buyer’s specifications or clearly personalised;
– hygiene products with opened packaging where the seal protects health;
– perishable goods;
– other exceptions provided by law.
8.1. A 2-year claim period applies to goods from the moment they are handed over to the Buyer.
8.2. If a lack of conformity becomes apparent within one year from delivery, it is presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the defect (VÕS § 220).
8.3. Claims must be submitted in writing to info@etespi.ee and include:
– Buyer’s contact details;
– description of the defect;
– photos or other evidence, if possible;
– order number and purchase date.
8.4. The Seller is liable for any lack of conformity of the goods in accordance with applicable law. The Seller is not liable for defects arising after delivery due to:
– damage caused by improper use;
– normal wear and tear;
– damage resulting from failure to follow instructions.
9.1. The Buyer’s personal data is processed by the Seller in accordance with the Privacy Policy published on the Site and applicable legislation.
9.2. Personal data is used for order fulfilment, delivery, invoicing, compliance with legal obligations, and — with the Buyer’s explicit consent — for marketing communications.
9.3. Marketing messages are sent only with explicit consent, which can be withdrawn at any time via the “Unsubscribe” link or by contacting the Seller.
10.1. Disputes between the Buyer and the Seller shall first be resolved through negotiations.
10.2. If an agreement cannot be reached, the consumer Buyer may contact:
– Consumer Protection and Technical Regulatory Authority (TTJA);
– Consumer Disputes Committee (https://komisjon.ee);
10.3. All disputes shall be resolved under the laws of the Republic of Estonia.
11.1. The Seller has the right to unilaterally amend these Terms. Updated Terms take effect from the moment they are published on the Site.
11.2. When placing an order, the Terms in force at the time of the order apply.
